About
Petroleum engineer specialized in IT support. I help companies in the help-desk of technological platforms in providing solutions and constant improvements. I have extensive knowledge in corporate finance and coding. I also speak English and Russian, certificated by ENALLT-UNAM.
IT Support Specialist & Sowtware Developer.
- Birthday: 16 October 1995
- Website: https://josuefd.github.io/MySite/
- Phone: 5531441447
- City: Mexico
- Age: 25
- Degree: Petroleum Engineering
- Email: cjosue@comunidad.unam.mx
- Freelance: Available
The best solutions for demanding clients
Facts
One year of experience in the world of technology, always delivering the best results
Happy Clients
Projects Desk and Web develop
Hours Of Support Happy clients is my priority
Skills
I am a self-taught enthusiast and all the technologies I master I learned on my own, dedicating special effort to continually increase my knowledge.
Resume
Sumary
Carlos Josue Flores Diaz
Innovative and deadline-driven IT Suport Specialis with 1 year of experience always giving the best solutions
- Mexico City
- +525531441447
- cjosue@comunidad.unam.mx
Education
Petroleum Engineering
2015 - 2020
Universidad Nacional Autonoma de Mexico
In addition to my professional training, I always participated in sports and cultural activities, including sports instruction for young people with disabilities.
Professional Experience
Customer Support Agent
September 2021-Present
ForceManager
- Troubleshoot and resolve issues with software or hardware
- Software administration and technical assistance tools
- Diagnosis and resolution of client's problems
- Support the roll-out of new applications
- Analyze records and logs to spot underlying trends and potential issues
IT Support Specialist
October 2020 - September 2021
Guga Telecom SAPI de CV
- Customer support consultations
- Software administration and technical assistance tools
- Diagnosis and resolution of client's problems
- Implementation of preventive and corrective systems
Information technology Assistan
July 2021 - September 2021
Newt Corporation
- Software development support
- Database management
- Technical supervision of warehouse and inventory control
- Customer support consultations
Services
The best solutions for your company in the hands of an expert
IT Support
Responding in a timely manner to service issues and requests. Providing technical support across the company. Testing new technology. Installing and configuring computer hardware, software, systems, networks, printers, and scanner
Customer Service
Receiving and placing customer service telephone calls. Resolving customer complaints, managing database records, drafting status reports on customer service issues. Data entry and research as required to troubleshoot customer problems.
Software Development
Assisting the development manager with all aspects of software design and coding. Learning the codebase and improving your coding skills. Monitoring the technical performance of internal systems.
Inventory Control
Fencing and locking the warehouse. Organizing the inventory. Segregating customer-owned inventory. Conducting a periodic obsolete inventory review. Standardizing record keeping for inventory picking. Recording scrap transactions.
Petroleum engineering
Developing plans for oil and gas extraction. Using and maintaining drilling and fracturing equipment. Supervising drillings and extractions. Analyzing formation of rocks and reservoirs. Determining budget and requirements of projects
Translation
Reading material and researching industry-specific terminology. Converting text and audio recordings in one language to one or more others- Ensuring translated texts conveys original meaning and tone- Proofreading translated texts for grammar, spelling and punctuation accuracy-
Contact
Inmediate availability
Location:
State of Mexico, Mexico
Email:
cjosue@comunidad.unam.mx
Call:
+5531441447